ABS Cohort provides eCommerce management services and development projects. This Refund Policy sets out our position on refunds for each service type. We aim to be fair and transparent in all situations.
Management fees are calculated as a percentage of sales revenue generated. As these fees are directly tied to results we have delivered, management fees are generally non-refundable once earned.
If you believe an error has occurred in fee calculation, please contact us within 14 days of the invoice date with supporting documentation. Calculation errors will be corrected promptly.
You may cancel management services with 30 days written notice. Fees for work performed during the notice period remain payable. No cancellation fee applies beyond the 30-day notice requirement.
The 50% upfront deposit covers project scoping, planning, and initial development work. This deposit is non-refundable once work has commenced, as it compensates for time and resources already invested.
If we are unable to commence your project within 30 days of receiving your deposit due to our capacity, you are entitled to a full refund of the deposit.
The final 50% is due upon project delivery. If the delivered project does not substantially meet the agreed specifications, you have 14 days to raise specific issues. We will address these within a further 14 days at no additional cost.
If you cancel a development project after work has commenced, you will be charged for work completed to the cancellation date, calculated proportionally to the overall project scope. Any amount paid in excess of work completed will be refunded within 14 days.
Inventory purchased on your behalf using your capital remains your property at all times. ABS Cohort does not accept liability for inventory that has been purchased at your approval and cannot be sold at a profit. We recommend only purchasing inventory approved by both parties through our agreed review process.
To request a refund or raise a billing dispute, contact us at hello@abscohort.com with your account details and the reason for your request. We will respond within 5 business days.
Approved refunds are processed within 10 business days to the original payment method.
If you are dissatisfied with our response to a refund request, please escalate to hello@abscohort.com marked "ESCALATION". We are committed to resolving all disputes fairly and promptly.
